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Communication and Leadership

Building a Professional Relationship Together.

Jan Stafford is an entertaining and professional speaker who presents programs for business audiences.In the workplace today, interpersonal and communication
skills are just as important as a person’s technical abilities.
In business, good communication is the key to building
relationships and poor communication is responsible for
burning bridges.

At the one-day Communication and Leadership workshop,
your people learn how to use an array of EQ skills, including
verbal and non-verbal techniques, discover how to deal with
challenging customers or colleagues and gain insights into getting their message across
clearly and credibly.

By using these new emotional intelligence and communication techniques participants learn how to effectively engage others, listen actively, prevent misunderstandings, build customer loyalty, and strengthen every working relationship.
  1. Communicate with confidence, assurance and authenticity.
  2. Build instant rapport and learn how to connect with others.
  3. Increase your level of personal influence and emotional intelligence.
  4. Understand the other person you are talking and communicating with;
  5. See their “world view” and learn how to get the very best out of your interactions with them.
SESSION 1
• The principles of effective communication and understanding why communication fails
• Building self-awareness, self-esteem, self-respect, self-confidence and self-motivation.
• Discovering your communication impact through preparation and presentation.
• Understanding yourself and your own personal communication style and preferences.

SESSION 2
• Insights into the strengths & weaknesses of the different communication styles.
• Understanding the foundations of (E.Q) Emotional Intelligence.
• The 4 aspects of your E.Q (Emotional Intelligence).
• How to better manage your relationships and communication by using a higher level of E.Q.
• Using behavioural styles skills and emotional intelligence to bring out the best in others.

SESSION 3
• Discover more about aggressive, passive, and assertive behaviour.
• Secrets to gaining composure and self-control through better communication when dealing with
  unreasonable or difficult people.
• Positive communication to diffuse emotions. Words and phrases that can ruin your credibility.

SESSION 4
• Communication techniques when negotiating and strategies in meetings and presentations with others.
• Developing systems processes and procedures for remembering how & where to apply these new skills.

Jan Stafford - Professional Development and Coaching Facilities.
P. O. Box 1592, Hervey Bay Queensland Australia
Click here to email me